FAQs
Q. Do you have wheelchair seating?
A. Wheelchair seating is available at each of our theatres. Please advise
us of your needs when you book your tickets.
Q. Do you offer hearing-assistance devices?
A. The Stanley Industrial Alliance Stage is equipped with infrared
listening systems provided free of charge for our hearing-impaired guests.
We have a limited supply of headsets, so please reserve in advance by
calling 604.687.1644. We will soon have a similar system installed at the
Granville Island Stage.
Q. How do I pick up my tickets?
A. Please pick up your tickets from either the Stanley Industrial Alliance
Stage or the Granville Island Stage box office at least 30 minutes prior
to your performance start time.
Q. What are the hours that I can phone Customer
Service?
A. Customer Service is available by phone Monday–Saturday, 10 am–5 pm, and
Sunday, noon–5 pm. The phone number is 604.687.1644.
Q. Why can’t I choose the 'Mail' option for my tickets?
If the performance you have booked is within 10 days of the date you
booked, you cannot chose the ‘Mail’ option to receive your tickets. Within
this period, we feel that you may not receive your tickets in time if we
mail them and, to avoid inconvenience, we will hold your tickets at the
box office for pick up before your performance.
Granville Island Box Office
1585 Johnston Street (next to the Public Market)
Vancouver, BC V6H 3R9
Box Office Hours:
Monday thru Saturday: Noon–6pm
Sunday: Noon–5pm
On performance days the box office remains open until 15 minutes after
show time. One hour prior to show time, the box office is only able to
handle inquiries regarding that day’s performance.
Stanley Industrial Alliance Stage Box Office
2750 Granville Street (at 12th Avenue)
Vancouver, BC V6H 3J3
Box Office Hours:
Monday: Closed
Tuesday: 4:30pm–8:15pm
Wednesday: Noon–8:15pm
Thursday: 4:30pm–8:15pm
Friday: 4:30pm–8:15pm
Saturday: Noon–8:15pm
Sunday: Noon–5pm
The box office at the Stanley Industrial Alliance Stage is closed on
Mondays and on days when no performances are scheduled.
Q. What if I cannot attend a performance that I have
booked?
A. Please call the box office to inquire about whether an exchange to
another date is possible – please note that, if possible, single ticket
exchange fees and upgrades will apply. If you are a subscriber, exchange
fees are waived. There are no refunds for ticket purchases.
Q. What if I lose my tickets?
A. We will replace lost tickets at no charge at the box office. We do
require that you have proof of purchase. Call 604.687.1644 or visit our
box office to have your tickets reprinted.
Q. What does my ticket price include?
A. All Arts Club ticket prices are all-inclusive so the price you see when
selecting your seat is the price you will pay for your seat when you check
out and complete your purchase. All prices are the same regardless of
whether you purchase your ticket online, by phone, or in person at our box
office. The taxes and fees included in your ticket price are: 5% GST, $2
facility fee, and a handling fee of $5 for the Stanley Industrial Alliance
Stage or $4 for the Granville Island Stage.
Q. Can I bring children?
A. We welcome guests of all ages, but acknowledge that very young children
can be disruptive to the performance and to other patrons. Children should
be able to sit quietly throughout the performance. Children unable to do
so, along with their accompanying adult, will be asked by an usher to
leave the auditorium or may be asked not to attend the performance. Unless
the programming is specific to children and family audiences, please use
discretion in choosing to bring a child to a performance. Every patron,
regardless of age, requires a ticket. For family shows such as Disney’s
Beauty and the Beast, a limited number of booster seats are available at
the Stanley Industrial Alliance Stage. Children under the age of 14 must
be accompanied by an adult. Babes in arms are not permitted in the theatre.
Q. Where do I park?
A. At Granville Island, parking is free for a three-hour interval during
the day and is unrestricted after 7 pm. There are pay parking stalls on
the island for longer periods or when free parking is unavailable. At the
Stanley Industrial Alliance Stage, metered parking is available on
Granville Street and the surrounding areas. There are also several
parkades within walking distance.
Click here for parking maps
Q. What if I arrive after the performance has started?
A. Whenever possible, latecomers will be seated at the back of the theatre
during appropriate intervals in the performance to avoid disturbing the
actors and other audience members. Latecomers may move to their assigned
seats during intermission, but assigned seats are not guaranteed past
curtain time. Please allow for ample time to park, and remember that there
is often a line-up at the box office in the hour prior to showtime.
Q. Can I avoid the line-up at the bar during
intermission?
A. Yes. Prior to the show, pick up an “Enjoy Every Minute of Intermission”
form at our box office or the bar. List the beverage(s) of your choice and
present it to the bartender for purchase. At intermission, your beverage(s)
will be ready for you.
Q. Can I book a taxi to pick me up when the show ends?
A. Taxi reservations may be made upon your arrival to the theatre. Please
leave your name with an usher, who will be happy to contact the cab
company of your choice.
Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, you may request a tax receipt for
the value of unused tickets by returning them to the box office at least
24 hours prior to your scheduled performance. Please contact the box
office at 604.687.1644.
Q. Can I change my performance date after booking?
Yes, but conditions do apply. You can change your reservation for a
performance on the same show only and you must call or visit the box
office at least 24 hours before your original performance date. If you
purchased single tickets, you will be charged a $6 fee per ticket to
change the date. Season ticket holders always receive free ticket exchange
privileges. We cannot guarantee that seats will be available and it is
highly likely that your seats will not be the same as your original
booking.
Q. Do I get a discount on food at the Backstage Lounge?
Yes. All ticket holders are entitled to a 15% discount on their food bill
at the Backstage Lounge. The 15% discount only applies on the day of your
performance and you will have to show your ticket to receive the discount.
Just let your server know that you are seeing the show and would like to
take advantage of the 15% discount offered. This discount will only apply
to the food portion of your bill and does not include beverages, taxes, or
gratuities. We recommend that you arrive at least 90 minutes before your
performance to ensure you have enough time to enjoy your meal before
seeing the show.
Q. How can I help support the Arts Club Theatre
Company?
A. As a charity, we rely on the contributions we receive from
community-minded individuals like you who value the work we do on our
stages, on tour, and in the community. Your donation as a Friend or a
member of the Artistic Director’s Circle is critical to our success.
How does your gift work? We invest 100% of donations in the production of our plays, our work with new play development, and our commitment to youth in the community. Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting our Fund Development office at 604.687.5315. Tax receipts will be issued promptly.
Q. What if I have more questions?
A. Call our box office at 604.687.1644, look online at the various menu
options, or drop by our box office during the hours listed above.
Gentle Reminders
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It is very important to turn off wristwatch alarms, cell phones, and beepers for the duration of the show. If you are concerned about missing an emergency call, please leave your name or device and seat location with an usher and we will alert you if a call comes through.
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Please be modest with your use of fragrances as some patrons may have allergies.
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Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)
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We request that you refrain from eating or unwrapping candy in the theatre, as it causes distractions for others.
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If you have a complaint about another guest, please tell an usher or the Guest Services Manager rather than approaching the person yourself. We will be happy to address concerns on your behalf.
Please contact the Guest Services Manager at 604.731.4687 ext. 403 if you have suggestions on how we can serve you better.
Send Us Your Feedback
We welcome all comments and suggestions. Please direct your correspondence
to:
Guest Services Manager
Arts Club Theatre Company
1585 Johnston Street
Vancouver, BC V6H 3R9
guestservices@artsclub.com