Q. Do you have wheelchair seating?
A. Wheelchair seating is available at each of our theatres. Please advise us of your needs when you book your tickets.
Q. Do you offer hearing-assistance devices?
A. The Stanley Industrial Alliance Stage is equipped with infrared listening systems provided free of charge for our hearing-impaired guests. We have a limited supply of headsets, so please reserve in advance by calling 604.687.1644. We will soon have a similar system installed at the Granville Island Stage.
Q. How do I pick up my tickets?
A. Please pick up your tickets from either the Stanley Industrial Alliance Stage or the Granville Island Stage box office at least 30 minutes prior to your performance start time.
Q. What are the hours that I can phone Customer
A. Customer Service is available by phone Monday–Saturday, 10 am–5 pm, and Sunday, noon–5 pm. The phone number is 604.687.1644.
Q. Why can’t I choose the 'Mail' option for my tickets?
If the performance you have booked is within 10 days of the date you booked, you cannot chose the ‘Mail’ option to receive your tickets. Within this period, we feel that you may not receive your tickets in time if we mail them and, to avoid inconvenience, we will hold your tickets at the box office for pick up before your performance.
Granville Island Box Office
1585 Johnston Street (next to the Public Market)
Vancouver, BC V6H 3R9
Box Office Hours:
Monday thru Saturday: 10 AM – 6 PM
Sunday: Noon – 5 PM
On performance days the box office remains open until 15 minutes after show time. One hour prior to show time, the box office is only able to handle inquiries regarding that day’s performance.
Stanley Industrial Alliance Stage Box Office
2750 Granville Street (at 12th Avenue)
Vancouver, BC V6H 3J3
Tuesday: 4:30 PM–8:15 PM
Wednesday: Noon–8:15 PM
Thursday: 4:30 PM–8:15 PM
Friday: 4:30 PM–8:15 PM
Saturday: Noon–8:15 PM
Sunday: Noon–5 PM
*The box office at the Stanley Industrial Alliance Stage is closed on days when no performances are scheduled. The Granville Island Stage box office is open until 8 PM when a production is running at the Granville Island Stage or Revue Stage.
1601 Johnston Street (box office located at the Granville Island Stage)
Q. What if I cannot attend a performance that I have
A. Please call the box office to inquire about whether an exchange to another date is possible – please note that, if possible, single ticket exchange fees and upgrades will apply. If you are a subscriber, exchange fees are waived. There are no refunds for ticket purchases.
Q. What if I lose my tickets?
A. We will replace lost tickets at no charge at the box office. We do require that you have proof of purchase. Call 604.687.1644 or visit our box office to have your tickets reprinted.
Q. What does my ticket price include?
A. All Arts Club ticket prices are all-inclusive so the price you see when selecting your seat is the price you will pay for your seat when you check out and complete your purchase. All prices are the same regardless of whether you purchase your ticket online, by phone, or in person at our box office. The taxes and fees included in your ticket price are: 5% GST, $2 facility fee, and a handling fee of $5 for the Stanley Industrial Alliance Stage or $4 for the Granville Island Stage.
Q. Can I bring children?
A. We welcome guests of all ages, but acknowledge that very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children unable to do so, along with their accompanying adult, will be asked by an usher to leave the auditorium or may be asked not to attend the performance. Unless the programming is specific to children and family audiences, please use discretion in choosing to bring a child to a performance. Every patron, regardless of age, requires a ticket. For family shows such as Disney’s Beauty and the Beast, a limited number of booster seats are available at the Stanley Industrial Alliance Stage. Children under the age of 14 must be accompanied by an adult. Babes in arms are not permitted in the theatre.
Q. Where do I park?
A. At Granville Island, parking is free for a three-hour interval during the day and is unrestricted after 7 pm. There are pay parking stalls on the island for longer periods or when free parking is unavailable. At the Stanley Industrial Alliance Stage, metered parking is available on Granville Street and the surrounding areas. There are also several parkades within walking distance. Click here for parking maps
Q. What if I arrive after the performance has started?
A. Whenever possible, latecomers will be seated at the back of the theatre during appropriate intervals in the performance to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission, but assigned seats are not guaranteed past curtain time. Please allow for ample time to park, and remember that there is often a line-up at the box office in the hour prior to showtime.
Q. Can I avoid the line-up at the bar during
A. Yes. Prior to the show, pick up an “Enjoy Every Minute of Intermission” form at our box office or the bar. List the beverage(s) of your choice and present it to the bartender for purchase. At intermission, your beverage(s) will be ready for you.
Q. Can I book a taxi to pick me up when the show ends?
A. Taxi reservations may be made upon your arrival to the theatre. Please leave your name with an usher, who will be happy to contact the cab company of your choice.
Q. Can I get a refund for unused tickets?
A. Tickets are non-refundable; however, you may request a tax receipt for the value of unused tickets by returning them to the box office at least 24 hours prior to your scheduled performance. Please contact the box office at 604.687.1644.
Q. Can I change my performance date after booking?
Yes, but conditions do apply. You can change your reservation for a performance on the same show only and you must call or visit the box office at least 24 hours before your original performance date. If you purchased single tickets, you will be charged a $10 fee per ticket to change the date. Season ticket holders always receive free ticket exchange privileges. We cannot guarantee that seats will be available and it is highly likely that your seats will not be the same as your original booking.
Q. Do I get a discount on food at the Backstage Lounge?
Yes. All ticket holders are entitled to a 15% discount on their food bill at the Backstage Lounge. The 15% discount only applies on the day of your performance and you will have to show your ticket to receive the discount. Just let your server know that you are seeing the show and would like to take advantage of the 15% discount offered. This discount will only apply to the food portion of your bill and does not include beverages, taxes, or gratuities. We recommend that you arrive at least 90 minutes before your performance to ensure you have enough time to enjoy your meal before seeing the show.
Q. How can I help support the Arts Club Theatre
A. As a charity, we rely on the contributions we receive from community-minded individuals like you who value the work we do on our stages, on tour, and in the community. Your donation as a Friend or a member of the Artistic Director’s Circle is critical to our success.
How does your gift work? We invest 100% of donations in the production of our plays, our work with new play development, and our commitment to youth in the community. Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting our Fund Development office at 604.687.5315. Tax receipts will be issued promptly.
Q. What if I have more questions?
A. Call our box office at 604.687.1644, look online at the various menu options, or drop by our box office during the hours listed above.
It is very important to turn off wristwatch alarms, cell phones, and beepers for the duration of the show. If you are concerned about missing an emergency call, please leave your name or device and seat location with an usher and we will alert you if a call comes through.
Please be modest with your use of fragrances as some patrons may have allergies.
Please wait until intermission or after the performance to discuss the show. (Even whispers carry!)
We request that you refrain from eating or unwrapping candy in the theatre, as it causes distractions for others.
If you have a complaint about another guest, please tell an usher or the Guest Services Manager rather than approaching the person yourself. We will be happy to address concerns on your behalf.
Please contact the Guest Services Manager at 604.731.4687 ext. 403 if you have suggestions on how we can serve you better.
Send Us Your Feedback
We welcome all comments and suggestions. Please direct your correspondence to:
Guest Services Manager
Arts Club Theatre Company
1585 Johnston Street
Vancouver, BC V6H 3R9